Frequently asked questions
What do I receive after purchasing a template?
After completing your purchase, you will instantly receive access to your digital product. You will get two downloadable PDF files: one containing your template link and another with an instruction guide.
Are the templates fully editable?
Absolutely! Each template is entirely customisable, enabling you to modify text, colours, fonts, images, and other design elements to align with your personal or business brand.
Do I need design experience to use the templates?
Your templates are designed for intuitive use, making them accessible even for beginners. Just open the template, replace the placeholder content with your own, and customize it to suit your needs.
Do I need a Canva Pro account?
Not necessarily. Many templates can be edited using a free Canva account. However, some products may contain Canva Pro elements. Please check the individual product description for specific requirements before purchasing.
How can I contact Jadgraphicdesign?
If you have any questions about a product, your order, template access, or editing, please visit our Contact page and send us a message. We will be happy to help.
Do I need a Canva Pro account?
Not necessarily. Many templates can be edited using a free Canva account. However, some products may contain Canva Pro elements. Please check the individual product description for specific requirements before purchasing.
How do I access my purchased template?
After your payment has been successfully completed, you will receive access to your purchased digital product. Follow the instructions provided with your order to open, edit, and use your template.
Can I use the templates for my business?
Certainly. The templates can be customized, and the final designs can be utilized for personal or business purposes, in accordance with the terms of the product license.
Can I resell or redistribute the templates?
Reselling, redistributing, sharing, transferring, sublicensing, or claiming ownership of the original editable templates or template links is strictly prohibited.
Do you offer refunds?
Because our products are digital and available for instant access after purchase, we generally don't offer refunds. However, if you have a problem accessing your purchase or receive the wrong product, please contact us and we will do our best to help.
What should I do if I have trouble accessing my purchase?
If you have any problems accessing, opening, or editing your template, please contact us with your order details. We will be happy to help.